At 10:18 10/01/2003, Richard Li wrote:
You should also watch for the latest and greatest
misnomer: Knowledge
Management Systems. "CMS" seems to be more and more uncool in marketese.
You have to at least add the "enterprise" at the begining if you want sales
people to take it seriously. But many are switching to Knowledge Management
now even though at the core they are doc managers, task managers, or CMSs.
I'd point out that there is some logic behind this, sometimes, in the
sense that a content management system and a document management system
and even a task manager does actually embody knowledge in some structured
way. I do think that KM is a vague term, and no one really knows what it
is, but my experience is that KM systems based on a CMS or document
manager typically have more provisions for structuring the data and
facilitating retrieval.
As a "knowledge management consultant", this is my
somewhat pragmatic view on these terms:
* You can't have a "knowledge management system". Doesn't
exist.
* We help in implementing "content management systems" to meet specific
business needs.
* "Knowledge management" is then the supporting non-technological
activities (people, processes) around the CMS implementation.
KM also looks to the broader strategic and cultural contexts.
Regards,
James
-------------------------
James Robertson
Step Two Designs Pty Ltd
Knowledge Management Consultancy, SGML & XML
Content Management Requirements Toolkit
112 CMS requirements, ready to cut-and-paste
http://www.steptwo.com.au/
[EMAIL PROTECTED]
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more signal, less noise.
