I would like to share one article that I've come across today. I believe that this is related to two threads on this list:
* "Are there ways to measure the quality, effectiveness, accuracy and timeliness of content?"" * "CMS and Processes" The article is the following: "Productivity Gains Fueled By IT IT delivers performance metrics and support apps" http://www.optimizemag.com/issue/013/execreport.htm Take special notice to: "IT executives are taking a larger role in meeting corporate productivity goals by providing tools that yield quick returns and improved collaboration. They're helping to create metrics that track worker productivity throughout the company, although research shows no agreement on what the best metrics are." "Only 11% said IT managers are responsible for such measurements, but that doesn't reflect IT's vital role. Regardless of whether management policy or technology deployment has the biggest impact on increasing productivity-46% cited management policy and 43% technology implementation-technology is critical. Most understand that the effort to boost productivity involves a combination of technology and business-process improvements." Best regards, Nuno Lopes Independent Consultant -- http://cms-list.org/ trim your replies for good karma.
