[EMAIL PROTECTED] wrote: > On 2008-10-01, Prentice Bisbal <[EMAIL PROTECTED]> wrote: > ... >> I sent e-mail to Advanced Clustering regarding these issues, but didn't >> get any response, so I"m hoping I have better luck here. > > Prentice, > > I'm the primary support contact at Advanced Clustering. Our Support > email address is [EMAIL PROTECTED] I looked through our > ticket system, but didn't see a message from you there. We test > breakin against clusters we sell, but would like it to work on as much > hardware as possible. When hdhealth doesn't see hard drives, is > usually because of some raid hardware sheilding SMART data, or the > hard drive controller driver not being in the kernel yet. When its > intermittent, it could be cabeling, heat related, or the drives > actually failing. > > What hardware specifically are you testing? The motherboard model, > and any storage adapters involved would help. > > I will open a ticket momentarily from our helpdesk to [EMAIL PROTECTED] > to look at this issue off list and where it is accessible to all of > our support personnel until the issue is resolved. > > Thanks, > Billy Crook > > Advanced Clustering Customer Support > Support: 866.802.8222 x2 > Support: 913.643.0300 x2 > Fax: 913.378.9117 >
Billy, I got your support e-mail off list, and replied already. We can continue this disucssion off-list. Thanks for the help. I sent my previous e-mail to some address on the web page for breakin. -- Prentice _______________________________________________ Beowulf mailing list, Beowulf@beowulf.org To change your subscription (digest mode or unsubscribe) visit http://www.beowulf.org/mailman/listinfo/beowulf
