Hi Bo,
Li, Bo wrote:
According to my experiences to run HPC applications in Shanghai Super Computing
Center. Myrinet interconnection brought to many failure with even a small
application. All users are crazy with the interconnections and we had to
restart the applications once and once again. I am not sure if there were
improvement when Myrinet involved. During my staying there for three months,
nothing done by the Myrinet when guys from Dawning called them for help. Sorry,
if I put too many private opinions on the case.
I have looked at all of the 46 Help Tickets opened by Dawning with
Myricom Tech Support between 2004 and 2007, and all of them were first
handled under 2 business days. Final resolution varied from a few hours
to one week (RMA of switch enclosure).
Doing a cross-reference with Shanghai Supercomputing Center
(Dawning4000A cluster), I saw the same software problem reported
multiple times over a several months period. It was answered each time
the following day. The reported problem was MPICH-GM unable to open a GM
port (which could have many causes but a common one was MPI jobs
terminating abnormally and not being cleaned up properly). We were not
made aware of continuing problems after relevant information was sent.
Further tickets referred to performance tuning, not operational stability.
When exactly did you experience the problems on this machine ?
We do our best to support our customers. Sometimes, communication is
hard due to language barriers and lack of steady contact. Other times,
problems do not reach us because integrators/customers try to fix them
internally. This is not perfect, but we tend to fix things that are broken.
Patrick
--
Patrick Geoffray
Myricom, Inc.
http://www.myri.com
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