Does anyone know how to change the display format of caller id on the screen of a polycom 300/500/600?
Hi Chris,
Edit your MAC-directory.xml for each phone
and instead of using the <fn></fn> and <ln></ln>
only use <fn>
(this equates to only using the first name and not the last name, thus it won't do the 'Smith, John' nor will your issue affect you anymore)
HTH, Matt
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