We recently purchased a Grandstream GXP-2000 phone and I would like to share our experiences with it, especially out very good support experience.
The phone was easy enough to set up. The phone was configured using a configuration file served via tftp. Creating the configuration file was a bit tricky since no template was released for this particular phone. Most options could be set from the template for the Budgetone/Handytone products. Most features work as advertised. In speaker phone mode the microphone volume is too low and the phone needs an integrated acoustic echo canceler. The speaker itself is nice and clear and work very well when just listening in. During testing we noted a problem with one-way audio when calls were placed almost back-to-back to the phone. We notified Grandstream through an email and though no more of it. After 3 hours we received a request for a tcpdump log, after 6 hours we received a confirmation that the support personnel had replicated the problem and within 24 hours we received a new firmware correcting the fix! I cannot emphasize enough the impression such quick and professional support makes. Especially since the problem had a workaround (we found that pressing hold twice cleared up the problem). No nonsense questions about whether we tried rebooting the phone. The new firmware was a beta of their next firmware, I guess. Some new features were added like: * multiple accounts now with user selectable names * auto-answer selectable per account * better display texts * even more configurable options We also received a configuration template that allowed complete control over the phone from the server. With the next firmware the phone does feel ready for deployment in a corporation. Peter _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
