Jon Gabrielson wrote:

I am trying to get remote extensions to work correctly with
agents. I have ackcall=yes and have agents logged in to extension 101 using agentcallbacklogin with extension 101 defined as:


exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer))

This setup works great on local and/or voip channels, but on zap channels, the zap channel answers immediately as soon as it goes off hook and the announcement gets played long before the agent gets a chance to answer their phone.

Is there a way to either delay the announcement until the agent picks up
or to keep repeating the message until the agent presses a button?
Or is there possibly a better way of doing this?

Incorrect! Only ANALOG zap channels are considered answered as soon as the digits are finished dialing. There is a 'c" option to help with this, but it's not well documented. Dial(Zap/3c/5551212).


--
Always do right. This will gratify some people and astonish the rest.
Mark Twain
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