How are you popping up the screen on the users pc side? Have you tried goldmine?
|-----Original Message----- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Robert Goodyear |Sent: Domingo, 15 de Mayo de 2005 08:42 p.m. |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: Re: [Asterisk-Users] Callerid on PC and more | | |On May 15, 2005, at 5:29 PM, Anton Krall wrote: | |> Guys. |> |> This is a good one... Is anybody doing callerid on the PC? What are |> you using besides yac or things like that? And are you using |some CRM |> like Goldmine with it? |> |> Good huh? |> |> | |Yes, I touch userrecords in my SugarCRM implementation when an |in- or outbound match is found. Assuming a match, I pop up the |record on a user's PC to encourage a conversation log or |disposition report against that record. | |Also, the evidence of a call event against an existing record |with a lack of an associated convo log tells us our employees |aren't faithfully tracking customer interaction. | |/rg | |_______________________________________________ |Asterisk-Users mailing list |[email protected] |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
