El lun, 18-04-2005 a las 10:18 -0400, Ariel Batista escribi�: > > 1. Attended transfer: If the agent transfers the call to someone > in the management team, the call is immediately transferred, > and the agent is not able to talk to the manager before. Is > there a way to allow an agent to talk to the management befora > actually transferring, so that he can explain the issue in > advance???? > > In stead of transferring to the next level support have your agents > park the call to lets say 700 it should give you something like 701 > then call the next agent tell them what the problem is and to pickup > exten 701. >
The attended transfer works fine but you have to implement it on * from the CVS. It's still not available in the stable release. See: http://www.voip-info.org/wiki-Asterisk+config+features.conf Regards, -- Juan Manuel Coronado Z. Avatar Ltda. Parquesoft Calle 4 # 8-30, Office 402 Telephone:(+57 2) 822 1214 - ext 300 Popay�n, Colombia. http://www.avatar.com.co _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
