Re: [Asterisk-Users] A question about queues

[Henry Devito]

Can you post your config's?  What version of * are you using?  This doesn't 
(Bhappen on any of my queues.  I have queues set up on several customers 
(Bsystems.  If there are agents/members available the caller rings them 
(Bdirectly, no announcements played.
(B----- Original Message ----- 
(BFrom: "Brett, Gary" <[EMAIL PROTECTED]>
(BTo: "Asterisk Users Mailing List - Non-Commercial Discussion" 
(B<asterisk-users@lists.digium.com>
(BSent: Wednesday, April 20, 2005 7:21 AM
(BSubject: [Asterisk-Users] A question about queues
(B
(B
(B> Hi there, quick question about queues
(B>
(B> When calling a queue (which contains eg 4 extensions) it tells me what
(B> position I am in the queue and then plays some music$B!D(Bthat is fine$B!D(B
(B> however, If there is no-one in the queue , it tells me that im first in 
(B> line
(B> and then plays hold music while the phones ring. This is annoying my 
(B> callers
(B> quite a bit . How do I get it so that if I ring the queue, it just puts me
(B> straight through to one of the available 4 phones, and only if all 4 
(B> phones
(B> are busy (ie on calls) then announce a position in the queue and play 
(B> music?
(B>
(B> For example
(B>
(B> User 1 dials 7272 $B"*(B goes through to agent 1
(B> User 2 dials 7272 $B"*(B goes through to agent 2
(B> User 3 dials 7272 $B"*(B goes through to agent 3
(B> User 4 dials 7272 $B"*(B goes through to agent 4
(B> User 5 dials 7272 $B"*(B announces message that you are first in line
(B> User 6 dials 7272 $B"*(B announces message that you are second in line
(B>
(B>
(B> Any help on this would be greatly appreciated
(B>
(B>
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