It's safe to assume that this particular company is pretty much
functionally illiterate given the tone and tact of the rest of their
comms. They won't be around long.
On Apr 17, 2005, at 2:58 PM, Rusty Shackleford wrote:
Unbelieavable, and utterly disgraceful. Anyone found responsible for
establishing such a policy would quickly find their ass on the street
in
any organization that understands the first thing about customer
service. One doesn't build or "protect" a business by threatening and
bullying one's customers. If one is worried about the "bad impression"
that complainers are giving about the operation, figure out WHY they
are
driven to such extremes and DO SOMETHING ABOUT IT. It isn't rocket
surgery. The principles of running an effective customer service
organization are well known and readily available to anyone.
The mind boggles...
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
snacktime
Sent: Sunday, April 17, 2005 2:38 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Unbelievable...
Sure sounds like a veiled threat to me. Post something they
don't like and find your support ticket ignored or possibly
your account
closed? Oh well guess I won't be getting any support from livevoip
anytime soon:)
Straight from the network status page on their website...
"If you are working a trouble ticket with LiveVoip support
and start posting to mailing lists or newsgroups you are just
wasting your time. LiveVoip LLC will not respond to such
postings which in many cases are done to push support teams.
If anything it will slow your ticket or cause the case to be
closed. Our techs work hard for you! They are not going to
take abuse in any form. Posting to these lists is done by
some as a way of trying to obtain faster support or vent
frustrations. LiveVoip has a Zero interest in these actions
and will respond per our Terms & Conditions if required. Let
our people help you. That is what they get paid for. Are they
busy? Of course. Do they work long hours? Duh. Treat them
nice and Say Thanks. You will get further by being part of
solutions, not part of the problems. "
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