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look under Queues.conf, use a context=something. A small menu can be
set up so that the caller can drop out of the queue and go stright to
another service. Mind the small menu only supports single digits. Queues.conf [QUEUE-Sales] musiconhold = default strategy = rrmemory timeout = 15 ; How long do we let the phone ring before we consider this a timeout... retry = 5 ; How long do we wait before trying all the members again? wrapuptime=0 maxlen = 0 ; Max number of ppl waiting in the queue (0=unlimited) announce-frequency = 45 ; How often to announce queue position and/or estimated holdtime to caller (0=off) announce-holdtime = yes ; Sould we include estimated hold time in position announcements? announce-round-seconds = 10 announce = QUEUE-Sales leavewhenempty = yes context = MENU-Sales member => SIP/Sales Extensions.conf [MENU-Sales] ;exten => 1,1,Background() exten => 1,2,Queue(QUEUE-Support) ;exten => 3,1,Background() exten => 3,2,Queue(QUEUE-Accounts) ;exten => 0,1,Background() exten => 0,2,Queue(QUEUE-Reception) ;/Voice Mail?/;Leave a message Kind Regards Etienne Technical Support Kingsley Technologies Tel no +27 21 7620276 Fax no +27 21 7619930 mailto [EMAIL PROTECTED] www.kingsley.co.za =================================== Kingsley Technologies accepts no liability in respect of the unauthorised use of its email facility or the sending of email communications for other than business purposes. The information contained in this email is confidential. If you are not the intended recipient, any disclosure, copying, distribution of this email is prohibited and may be unlawful. If you have received this message in error, please notify me immediately and destroy the original message. Although steps have been taken to ensure accuracy and integrity, no liability will be accepted if information is corrupted or doesn't reach it's intended destination. Please note this communication represents the opinion of the author, which do not necessarily reflect those of Kingsley Technologies Steve Edwards wrote: How can I configure "queue()" so that it does not hang up if the caller presses "*" to exit the queue? |
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