look under Queues.conf, use a context=something. A small menu can be set up so that the caller can drop out of the queue and go stright to another service.
Mind the small menu only supports single digits.

Queues.conf

[QUEUE-Sales]
musiconhold = default
strategy = rrmemory
timeout = 15                                    ; How long do we let the phone ring before we consider this a timeout...
retry = 5                                       ; How long do we wait before trying all the members again?
wrapuptime=0
maxlen = 0                                      ; Max number of ppl waiting in the queue (0=unlimited)
announce-frequency = 45                         ; How often to announce queue position and/or estimated holdtime to caller (0=off)
announce-holdtime = yes                         ; Sould we include estimated hold time in position announcements?
announce-round-seconds = 10
announce = QUEUE-Sales
leavewhenempty = yes
context = MENU-Sales

member  =>      SIP/Sales


Extensions.conf


[MENU-Sales]
;exten => 1,1,Background()
exten => 1,2,Queue(QUEUE-Support)

;exten => 3,1,Background()
exten => 3,2,Queue(QUEUE-Accounts)

;exten => 0,1,Background()
exten => 0,2,Queue(QUEUE-Reception)

;/Voice Mail?/;Leave a message


Kind Regards
Etienne

Technical Support
Kingsley Technologies

Tel no   +27 21 7620276
Fax no  +27 21 7619930
mailto    [EMAIL PROTECTED]
www.kingsley.co.za

===================================
Kingsley Technologies accepts no liability in respect of the unauthorised use of its email facility or the sending of email communications for other than business purposes.  The information contained in this email is confidential. If you are not the intended recipient, any disclosure, copying, distribution of this email is prohibited and may be unlawful.  If you have received this message in error, please notify me immediately and destroy the original message.  Although steps have been taken to ensure accuracy and integrity, no liability will be accepted if information is corrupted or doesn't reach it's intended destination.  Please note this communication represents the opinion of the author, which do not necessarily reflect those of Kingsley Technologies


Steve Edwards wrote:
How can I configure "queue()" so that it does not hang up if the caller presses "*" to exit the queue?

I want to continue the call so the caller can choose other services.

Thanks in advance,
------------------------------------------------------------------------
Steve Edwards      [EMAIL PROTECTED]      Voice: +1-760-468-3867 PST
Newline           [EMAIL PROTECTED]            Fax: +1-760-731-3000
_______________________________________________
Asterisk-Users mailing list
[email protected]
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
Asterisk-Users mailing list
[email protected]
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

Reply via email to