the reason i am asking this because i come across a dialplan that goes this way,
if a person gets to an extension that is busy, it will playback a message like.
"the person is current busy, press 1 to leave a message or hold on the line"
so when this message is finish, it starts to play music on hold. if the user wants to leave a msg now, it can press 1 to do so, else stay on the line still the busy user is done with the call and connects to it.
thank you.
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