Is there any development ongoing with ICD ? I wouldn't want to get
involved in something that is not going to make it into CVS HEAD.
I really would like to use this - just worried :)
Julian
Peter Svensson wrote:
On Tue, 15 Mar 2005, Erick Perez wrote:
Hi there, we are looking for an opensource or commercial * based Call Center.
Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
reporting, CDR, etc is needed. over 100 seat can be the initial target
and will grow in a very short time.
SIP phones will be used and multiple E1 lines incoming, so to provide
full failover a cluster of * machines or some other form of redundancy
must be used.
I'm sure custom programming will be requiered so offerings are
accepted but all work will be done remotely since we are in Central
America (unless you happen to live in our country of course...)
Any real experiences with * on this?
You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than
a finished product. It is increadible flexible though.
Peter
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