Asterisk wrote:
We have the following scenario:
Incoming call to a queue, Agent "A" answers. Agent "A" determines after
about 20 seconds that agent "B" needs to deal with this call. A puts
call on hold, calls and speaks to B, and then transfers the call to B. B
speaks to the incomming caller for 5 minutes.
That's all fine. However, the CDR records the call as incomming to agent
"A" for 5 minutes, and the agent monitoring recording is also determined
as belonging to "A".
Trouble is that we need to find all calls that "B" received (both
directly and through a transfer) and look at them. How can we do this ?
How are you performing the transfer?
Have you tried the following?
show application ResetCDR
--
Andrew Thompson
http://aktzero.com/
http://dev.asteriskdocs.org/
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