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When working with call queues, if an agent is logged in via
AgentCallbackLogin and the extension they are registered at becomes “unavailable”
(from a bad connection, or something of the like), calls routed to that
extension seemed to be accepted by it, so if the next action for that extension
is to go to voicemail, the caller in the queue is sent to the extensions
voicemail. Even worse, if there are no additional actions for the
extension, the call is disconnected. You gotta love the error message
asterisk spits out when that happens “app_queue.c:1170 try_calling: Agent
on Agent/7777 hungup on the customer. They're going to be pissed.”.
So here is my question, is it possible to avoid this?
If not, is there a command to direct a call back into the queue, preferably at
the front of the line? Thanks, ~Senyo |
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