----- Original Message ----- From: "Todd Gunsolley" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, February 10, 2005 9:31 PM
Subject: [Asterisk-Users] Round Robin Strategy doesn't seem to work
Excuse my Asterisk ignorance but in telephony terms your queue (or hunt group) is doing what would be expected from a round-robin group, to do what you want would be referred to as a linear group, maybe some * expert can confirm.Hi,
I have configured a call queue as follows: [sales] music = default strategy = roundrobin timeout = 20 retry = 5 reportholdtime = yes announce = queue-sales member => Agent/9021 member => Agent/5901 member => Agent/9020 member => Agent/1114
Now, I would expect all calls to this queue to be delivered first to 9021,
then to 5901, then to 9020, then to 1114 (all agents are logged in and
available). However, what actually happens is that the first call to the
queue is delivered first to 9021 (and on through the queue order from
there), but then the next call is delivered first to 5901 (and on through
the queue order from there). The third call to the queue is delivered first
to 9020, the fourth call to 1114.
What I want is for all calls to the queue to be delivered to available
agents in the order that they are listed in the member configuration each
and every time. Am I missing the point here? Has anyone else run into this
problem?
Thanks for any insight.
Regards, Todd
Steve
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