Stefan Gofferje wrote:
So, if I ran a 0900 support-no. for people without contracts, they probably won't like paying EUR 3,60 per minute to hear music and - after three or four minutes - be told, there's still no agent free to answer the call...
I believe this is correct, the call must be answered before app_queue can handle it. However, how many customers do you think would sit there for 3 or 4 minutes of ringing with no announcement messages or anything? I doubt very many would last past 60 seconds.
If you run a "premium" service, you have to either answer the call immediately or reject it quickly, because as you said, no caller will be happy paying your premium rates only to be told that their call cannot be answered.
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