Hello, This request was initally sent to the -dev list, but I was advised to try rather here, thanks Steve.
Here is the story: I was asked by a call center company to find a solution of an affordable multichannel system for recording their agents calls. Their basic demand is to handle recording of up to 60 simultaneous telephone calls. There are many sophisticated recording systems available on the market, obviously, but they are rather expensive solutions, for such a capacity. Based on the fact that the call center switch is connected to the PSTN with 2 E1s, and only external incoming/outgoing calls are subject of recording, I thought the Asterisk could be a solution, in the following way: - I set up an Asterisk-based switch with a TE405P, with its two ports connected to the call center telephone system and the other two to the telco company, - arrange the Asterisk to be a tandem switch, simply routing calls to/from the call center from/to PSTN, - and this way have all calls going through the Asterisk available for recording, through its recording/monitoring features. The above description is rather a general idea, not covering all remaining issues like recording control, voice files management and so on, which needs to be developed its own way, however, my general question is whether the whole idea is worth considering and starting more advanced work (means: investing time and money in the Digium hardware)? What PC hardaware should be considered? Again, the expected load for now is 60 simultaneous calls and should not rather grow, however it should be rather not excluded that the Asterisk module can be considered in the future to become an LCR routing box, in a case an alternative telecom operator becomes available, icluding even VoIP option. Thanks for any opinions and thougths, Irek. _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
