>-----Original Message----- >From: Ronald Hartmann [mailto:[EMAIL PROTECTED] >Sent: Monday, January 10, 2005 8:46 PM >To: [email protected] >Subject: [Asterisk-Users] ACD Queue question. > > >Queues.conf > >Is it possible to have asterisk only drop out of the queue >if only a certain number is pressed.... Example >If the Press 0 I want the call to be sent to an operator. >If the caller presses Pound, I want them to be sent to the >Group Voicemail, > >Any other Key should be ignored. > This is how the sample config reads:
; A context may be specified, in which if the user types a SINGLE ; digit extension while they are in the queue, they will be taken out ; of the queue and sent to that extension in this context. ; The way I read this it would be able to accomplish most of what you requested, but I am not sure what would happen if you pressed an extension not specified. In other words specify context=queueout in your queues.conf, have the following defined in your extensions.conf: [queueout] Exten => 1,1,Voicemail(1234) Exten => 0,1,Dial(SIP/1234) If the caller hits 0 it will dial extension 1234, or if they hit 1 it will drop to voicemail. You will have to test it to see what happens when the caller hits a button not defined. If you do test it please let us know how it behaves when an extension is entered, but not specified in the context. Hope this helps, Robert Jackson _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
