> Joe Dennick wrote:
> > Yeah, set the queue timeout to be about 1 second less than the voicemail
> > timeout (ya know, where you say Dial(SIP/????, 15)). That way the queue
> > times out the agent before the dialplan goes to voicemail.
>
> The more reasonable solution is to just put the agent's direct path
> (SIP/????) into your queue's agent list, rather than a Local channel
> that dials out through their normal extension dialing path.
If I add a line like this: member => SIP/3044, can I still get
login/logoff functionality? We need agent login/logff functionality AND for
calls to not goto voicemail.
Example extensions.conf; 3044 is both an agent that logs in/off and
receives regular calls:
exten => 3044,1,Dial(SIP/3044,30)
exten => 3044,2,Voicemail([EMAIL PROTECTED])
exten => 3044,102,Voicemail([EMAIL PROTECTED])
If 3044 is currently talking to anyone (be it queue call or a direct call),
if anyone else calls his extension (be it queue call or a direct call) it
will go directly to his voicemail (Pri 102).
It needs to be so that if an outside call comes in, it follows the dialplan
accordingly, but if a queue call comes in and his phone is truly busy, it
needs to stop following the dialplan and go try another agent.
-Matthew
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