Hi All -
I've got a load of Polycom phones, and for the most part, I think they're great, but one thing that is bugging the heck out of me (and my users) is the "on-hold" feature. When you're on a call, and another one comes in, it doesn't ring the second line appearance on the phone, even though I have it registered separately, and I've tried to make my dialplan go to the second appearance/registration. Instead, the second call rings on the first line, and allows you to put the first call on hold, and take the second call. To do so, though, you have to press the little down arrow and then press "Answer". When the third call comes in, it will ring the 2nd line. I find this to be non-intuitive, but I can get used to it. My receptionists, however, are finding it REALLY painful. I'd just like to make the first call go to line appearance 1, the second simultaneous call to go to line appearance 2, etc.
Maybe somebody figured out a neat dialplan thing to get this done. My config that doesn't do what I want looks like this:
; The first line appearance is registered to 18, the second to 1802, and the third to 1803
exten => 18,1,Dial(SIP/18,20)
exten => 18,2,Voicemail(u18)
exten => 18,102,Goto(1802,1)
exten => 1802,1,Dial(SIP/1802,20) exten => 1802,2,Voicemail(b18) exten => 1802,102,Goto(1803,1)
exten => 1803,1,Dial(SIP/1803,20) exten => 1803,2,Voicemail(b18) exten => 1803,102,Voicemail(b18) exten => 1803,103,Hangup
I guess the phone just doesn't register as busy when there is only one call on a line. It has to have two calls on a line appearance to register as busy. Has anyone figured out how to disable this hold feature and just have the second call go to the second line, the third call to the third line, etc?
Thanks, Noah Miller
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