I have not been able to find anything that relates to this problem. The agents
are using Cisco phones.
Calls goes into a queue. but once an agent picks it up it cannot be
transferred. However if they call directly to the agents extension it's not a
problem transferring calls.
It sounds like a misconfiguration but I cannot see what's wrong. Any takers?
--
Steve Szmidt
"They that would give up essential liberty for temporary safety
deserve neither liberty nor safety."
Benjamin Franklin
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