Hello,
I've got the following queue.conf:
[testQ]
music=jr_80 ;Bore the
caller with some 80's music
announce=queue-testQ ;Announcement to
play to the Agent answering
strategy=ringall ;Let all
hell break lose
timeout=60 ;We should
answer within 60s
retry=5 ;
announce-frequenty=15 ;Tell them where the
are every 15 seconds
announce-holdtime=yes ; Give them an
estimated hold time
queue-youarenext = queue-youarenext ; ("You are now first
in line.")
queue-thereare = queue-thereare ; ("There are")
queue-callswaiting = queue-callswaiting ; ("calls waiting.")
queue-holdtime = queue-holdtime ; ("The current est.
holdtime is")
queue-minutes = queue-minutes ; ("minutes.")
queue-seconds = queue-seconds ; ("seconds.")
queue-thankyou = queue-thankyou ; ("Thank you for your
patience.")
queue-lessthan = queue-less-than ; ("less than")
join-empty=yes
leavewhenempty=no
member=Agent/1000
When I call in (with an agent logged in) I get to hear the MOH on the client
side, hover no matter how high the hold time is, I NEVER get an announcement
over my queue position or my estimated wait time?
Both the incoming call and the agent are on SIP channels.
What is wrong ?
Kind regards,
E. Versaevel
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