Doesn't seem to work for me that way. Anyone else got any ideas?
When I look at the code, it looks like copying what roundrobin does, then simply removing the pos whenever you complete a call (or one abandons) would "reset" the queue back to its original state. I can't seem to accomplish this, though.
What about assigning penalties to the agents? The agent to call first would have the lowest penalty, increasing as you add agents to the list.
Flynn
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