> -----Original Message-----
> From: Jeremy Rusnak [mailto:[EMAIL PROTECTED]
> Sent: Thursday, October 28, 2004 2:10 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Queue question
>
> Our agents are played around a five second message when they
> pick up a call, announcing the queue it is from. Is there a
> way to play a sound to the remote caller during this period?
>
Have you tried the ringing application? I am not sure if it
will work, but it could be worth a try. In the context that
the agents are called in put something like:
exten => _1XXX,1,Ringing
exten => _1XXX,2,Dial(SIP/${EXTEN},15,t)
Or something like it. The only problem that I can see with that
is if your agent doesn't answer. The caller will hear ringing,
but it will just go back to music on hold.
Just an idea,
Robert Jackson
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