On Wed, 27 Oct 2004 23:03:48 +0100, Kevin Walsh <[EMAIL PROTECTED]> wrote: > Benjamin on Asterisk Mailing Lists [EMAIL PROTECTED] wrote: > > Anyway, considering the volume of calls you are talking about, you > > might want to consider setting up an office supplies mailorder > > division and simply take the business that those customers are trying to > > bring to you in error. > > > If you were to set up a rival office supplies company and confirm > "yes, we're Sparco - office supplies division," when these misinformed > customers call, the other Sparco might be able to make a "passing off" > complaint about you in the courts.
You would have to be a bit smarter about it than that. Probably you would run the setup through a lawyer to make sure you covered all your angles. Something along the lines of an independently set up company (with a dissimilar name) selling office supplies and that company buying your errant calls. Both contract and the operation itself would have to make it clear that this is not aimed at posing as the original company but merely filling in a void left by the original company. For example ... "Hello, Sparco Office Supplies?" "This is Sparco Computers, how can I help you" "You are not Sparco Office Supplies?" "Actually, we're Sparco Computers, but we get many calls from customers who ask for office supplies. We have teamed up with another company who deals with office supplies, I am confident they can help you. Do you want me to connect you through?" something like that -- but as I said, this would have to be run past a lawyer who knows the local law where the call center is located. But you're right, you must take great care to avoid passing off. rgds benjk -- Sunrise Telephone Systems, 9F Shibuya Daikyo Bldg., 1-13-5 Shibuya, Tokyo, Japan. NB: Spam filters in place. Messages unrelated to the * mailing lists may get trashed. _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
