I have this need to
have my customers store their messages for me in different
VoiceMail
folders by dialing a seperate extension ( one for each such
customer).
Example:
I have
customer Anne ( Extn - 101) and Customer Jack (Extn
- 102)
I want to provide
them two Voicemail Boxes to store their messages Say - 801 and
802
Anne's
VoiceMail:
------------------------
Anne shall dial 801
to store her voicemail. As soon as she dials, she should get a prompt that says
"welcome blah.. Please Save your message". The Phone should not ring for
someone to pick up.
At the end of the
message it shall say " Thanks and Good Bye"
Then a copy of
the message gets forwarded to the default email address
defined for Extension 801.
Customer Support
Desks shall have extensions 801 and 802 configured as their extensions. These
help desk agents should also be able to retrieve the messages from the VoiceMail
folder, if they want.
All that the
help desk agents can do shall be listen to the message and be able to call
the customer at extension 101 for any clarifications.
Is anyone using
Asterisk for this type of application? Can anyone suggest the Confs
needed.
I am sure that
we can do this as a normal dial to any extension with some rings on no
answer and then a prompt that says " No one is available..." and then
goes to a
voicemail.
I need to change that
default so that
1) there
will be no rings at the extension 801
2) different
prompt is played
3) a copy of
the Voice file is sent and a copy is kept in the voicemail
folder
Thanks in
advance.
Seshu
Kanuri
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