Tim Robinson wrote:
Andrew, I am looking for exactly the same thing, except using the normal Dial command via Zaptel with the c option to defer answering til you press the # key. I am not a programmer but have briefly looked at the code in app_dial.c and I think it is doable - just need to find someone to help.
I deally what we need is something like the option A(x) where it plays file x after you answer - in this case after pressing the # key. So the spec is along the lines of
B(x) where the file starts playing duing 'waiting for answer' phase to the called party, and terminates immediately on answer. This should take another option L to loop the file. 'i.e. x is 'please press the # key to accept this incoming call....please press the # key to accepte...etc'
Any volunteers?
Rgds
Andrew Brown wrote:
When using the callback feature on agents I notice that when the queue calls
one of the agents and the agent picks up the call they hear nothing until
pressing the # to accept the call.
Only then does my announcement play back to the agent after which the call
is immediately connected.
Is there a way to have the announcement played to the agent before they press # to accept. I have ackcall=yes in agent.conf
Can't find anything on the wiki.
Thanks
Andrew
[exten.conf]
exten => s,1,Answer exten => s,2,background(custom/100)
; Sales exten => 1,1,ringing(2) exten => 1,2,playback(custom/101) exten => 1,3,queue(sales)
[queue.conf]
[default] ; ; Default settings for queues (currently unused) ;
[sales]
music = default
announce = sales_queue ; This not played until after # pressed .. How can
i get announce to play as soon as call answered?
announce-frequency = 20
strategy = roundrobin
timeout = 15
retry = 5
maxlen = 0
member => Agent/7001 member => Agent/7005
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