Hi, I am trying to implement agent groups where agents in a group answer calls from a particular queue. If no agent is available from a group, the calls are directed to agent(s) in another group.
Without groups, the calls are added to the queue and agents are called. However, when I introduce the 'group' concept, it seems like the queue application is not called. The calls are never queued. I tried with different strategies (like ringall, roundrobin). But that did not seem to make any difference. Can you please offer suggestions/ideas? Thanks in advance, Pratibha _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
