> We do.. I personally responded to him in less than one hour on a friggin > SUNDAY. We are not superhero's here.
I don't know the details of his particular interaction with you; I am speaking from my own experiences. Most times (Yes most, which is why I really don't have much of a beef with Nufone or you) support questions have non-automated, thought out and WORKING replies very quickly. My rate of "falling through the cracks" is about 40% or so, though... something I dind't think could actually happen with a trouble ticket-based system. Again, for the record, I am quite happy overall with Nufone. I think most people are. Whenever someone asks me for a VOIP provider I say "Nufone" -- no shit. I'm waiting patiently for the signup and status queries to be fully automated but again, I realize that you have a life outside of Nufone and I respect that. I think that Kevin made a very clear observation is all. Regards, Andrew _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
