I am investigating possibility of using asterisk as an call center controller, i.e. Clients phone in, interact with IVR, if IVR is not enough get redirected to human consultant. There should be possibility for supervisors to connect to ongoing conversation. Expected traffic will not exceed 30 concurrent calls.
Asterisk box should be connected to Siemens "communication platform" HiPath 3750 that controls whole telephony system. This Siemens has ISDN and VOIP(H323 as I have been told) interfaces.
Now my problem is which interface to choose? Will voip be good enough? Wont it introduce to much latency? Or should I insist on buying ISDN interface for asterisk box? What hardware would You recommend for this setup?
Another question: anyone has successfully deployed call center solution using soft phones? If yes, with which soft phones?
Maciek Kaminski _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
