pr 7 14:21:21 VERBOSE[60194841]: -- SIP/hrutter-432b answered Zap/13-1
Apr 7 14:21:21 DEBUG[60194841]: Set option TONE VERIFY, mode: MUTECONF/MAX(2) on Zap/13-1
Apr 7 14:21:21 VERBOSE[60194841]: -- Stopped music on hold on Zap/13-1
Tony Buser wrote:
We're having a strange problem with our receptionist. She runs an xpro softphone and we're using a queue to handle incoming calls. It seems nearly all of the calls that come in through the queue get dropped. At first we thought it might have been human error (clicking the wrong button in xpro or something) or that the person waiting in the queue just gave up and hungup, however it seems to happen when the following gets logged:
Apr 7 14:53:35 WARNING[60424217]: File 10 does not exist in any format
Apr 7 14:53:35 WARNING[60424217]: Unable to open 10 (format G729A): No such file or directory
Apr 7 14:53:35 WARNING[60424217]: Agent on SIP/hrutter-c6fa hungup on the customer. They're going to be pissed.
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