Hi, do you have NAT between Asterisk and agent phones? S pozdravem Tomáš Holý
> 13. 2. 2020 v 19:06, Stefan Viljoen <[email protected]>: > > > Hi all > > Asterisk 13 instance - I’ve got a situation in an agent queue that an agent > will be talking to one person, then suddenly the same agent will be talking > to another person who was talking to another agent. > > The calls do not switch around between the two agents, the “losing” agent > will just suddenly have silence in his handset and the other agent will now > be talking to “his” customer. > > The original customer is simply cut off instantly the moment this happens. > > This happens randomly. I have yet to collect log output and capture the CLI, > etc. but anybody ever heard of this happening? > > It is as if agent channels get randomly reassigned / lose their audio channel > from outside the Asterisk - one channel is disconneted that a customer was on > and certain agents are suddenly talking to someone else and lose the original > caller they were busy with. > > Where can I even being to look? > > Thx! > <image001.png> > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Check out the new Asterisk community forum at: https://community.asterisk.org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
