This should work, How are you defining your timeouts in the queues.conf ? And to verify, in your extensions.conf you are calling Queue with the queue name and the ruleset to apply from queuerules.conf?
On Wed, Nov 28, 2018 at 12:45 PM Paddy Grice <[email protected]> wrote: > Hi All > > I have been looking at this problem for a few days/weeks now and after > some advice please. > > I currently have a customer on 11.25.3 and I am in the process of > upgrading versions and OS (Debian) and all things that involves mysql -> > PDO etc > > The problem I have is the customer want a simple call distribution like > this > > Extn 1001, 1002, 1003 to be called on an incoming call - if they don't > answer after 20 seconds then 2001, 2002, 2003 to be added to the ringing > extensions and if no one answers after another 20 seconds the add in 3001, > 3002, 3003. > > Seems a simple queue application to me > > 1001, 1002 and 1003 in the queue with a penalty of 1 strategy ringall > 2001, 2002 and 2003 in the queue with a penalty of 2 strategy ringall > 3001, 3002 and 3003 in the queue with a penalty of 3 strategy ringall > > and rules > > increasing the maxpenalty 1->2 after 20 seconds > and increasing maxpenalty 2->3 after another 20 seconds. > > But this doesn't work if users don't answer!! > > if user 1002 or (2001 etc) just lets his phone ring - he forgot to logoff > or DND then the penalty is ignored. > > There seems to have been a patch for FreePBX on V13 - LazyMembers - but > that is all I can find and later versions have no mention of this > > I guess I can use autopause and some AMI / Script but this stops phones > ringing because of the timeout so the user has a ringing phone and then it > stops and then it starts again whereas the penalty just adds handsets into > the ringing group. > > This seems to be a real shortcoming in app_queue. > > Any ideas, suggestions, anyone want to work with me to sort this ? > > Paddy Grice > > > > > > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > Astricon is coming up October 9-11! Signup is available at: > https://www.asterisk.org/community/astricon-user-conference > > Check out the new Asterisk community forum at: > https://community.asterisk.org/ > > New to Asterisk? Start here: > https://wiki.asterisk.org/wiki/display/AST/Getting+Started > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users -- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. ---Heinlein
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