On 21-11-16 17:20, Matthew Jordan wrote:
On Mon, Nov 21, 2016 at 10:05 AM, Jonas Kellens
<[email protected] <mailto:[email protected]>> wrote:
On 21-11-16 15:17, Matthew Jordan wrote:
On Mon, Nov 21, 2016 at 7:05 AM, Jonas Kellens
<[email protected] <mailto:[email protected]>> wrote:
Hello
when using Asterisk version 13.12.2 I notice that it takes up
to 30 seconds (sometimes even longer) for a call queue to
call its members.
Example 1 :
[Nov 21 08:17:57] pbx.c: Executing [queue@pbx-routing:15]
Queue("SIP/incoming-00000246", "myqueue1,,,,300,,,") in new stack
[Nov 21 08:17:57] res_musiconhold.c: Started music on hold,
class 'default', on channel 'SIP/incoming-00000246'
[Nov 21 08:18:26] pbx.c: Executing [mysip692@CallFromQueue:1]
NoOp("Local/mysip692@CallFromQueue-0000003c;2", "") in new stack
[Nov 21 08:18:26] app_queue.c: Called
Local/mysip692@CallFromQueue
[Nov 21 08:18:26] pbx.c: Executing [mysip692@CallFromQueue:3]
Dial("Local/mysip692@CallFromQueue-0000003c;2",
"SIP/mysip692") in new stack
[Nov 21 08:18:26] app_dial.c: Called SIP/mysip692
Example 2 :
[Nov 21 08:20:11] pbx.c: Executing [queue@pbx-routing:15]
Queue("SIP/incoming-00000255", "myqueue1,,,,300,,,") in new stack
[Nov 21 08:20:11] res_musiconhold.c: Started music on hold,
class 'default', on channel 'SIP/incoming-00000255'
[Nov 21 08:20:45] app_queue.c: Called
Local/mysip692@CallFromQueue
[Nov 21 08:20:45] pbx.c: Executing [mysip692@CallFromQueue:1]
NoOp("Local/mysip692@CallFromQueue-00000040;2", "") in new stack
[Nov 21 08:20:45] pbx.c: Executing [mysip692@CallFromQueue:3]
Dial("Local/mysip692@CallFromQueue-00000040;2",
"SIP/mysip692") in new stack
[Nov 21 08:20:45] app_dial.c: Called SIP/mysip692
I did not see this behaviour in previous Asterisk versions.
Could this be a bug ?
There's not enough information here to know what is preventing
the call from occurring.
I'd look at a debug log between the caller entering the Queue and
the outbound call being made. That should illustrate what is
causing the delay.
--
Matthew Jordan
Hello
and what exactly am I looking for in the debug logs ?
I have generated debug output and re-produced the issue.
Again 23 seconds before calling the queue member :
[Nov 21 16:23:33] pbx.c: Executing [queue@pbx-routing:15]
Queue("SIP/incoming-00004e6e", "myqueue1,,,,300,,,") in new stack
[Nov 21 16:23:33] res_musiconhold.c: Started music on hold, class
'default', on channel 'SIP/incoming-00004e6e'
[Nov 21 16:23:56] pbx.c: Executing [mysip692@CallFromQueue:1]
NoOp("Local/mysip692@CallFromQueue-0000081a;2", "") in new stack
[Nov 21 16:23:56] app_queue.c: Called Local/mysip692@CallFromQueue
[Nov 21 16:23:56] pbx.c: Executing [mysip692@CallFromQueue:2]
NoOp("Local/mysip692@CallFromQueue-0000081a;2", "exten =
mysip692") in new stack
[Nov 21 16:23:56] pbx.c: Executing [mysip692@CallFromQueue:3]
Dial("Local/mysip692@CallFromQueue-0000081a;2", "SIP/mysip692") in
new stack
[Nov 21 16:23:56] app_dial.c: Called SIP/mysip692
[Nov 21 16:23:56] app_dial.c: SIP/mysip692-00004e86 is ringing
[Nov 21 16:23:56] app_queue.c:
Local/mysip692@CallFromQueue-0000081a;1 is ringing
Could it be that it is because my Queue member 'mysip692' is
occupied in another bridge (call) ?
This I see in the logs just before the Call Queue starts calling
the queue member :
[Nov 21 16:23:55] bridge_native_rtp.c: Locally RTP bridged
'SIP/mysip-00004e6a' and 'SIP/incoming-00004e63' in stack
[Nov 21 16:23:55] bridge_channel.c: Channel SIP/incoming-00004e63
left 'native_rtp' basic-bridge <fed056d3-669a-493d-a4bd-f0d9ab0102a7>
[Nov 21 16:23:55] bridge_channel.c: Channel SIP/mysip-00004e6a
left 'native_rtp' basic-bridge <fed056d3-669a-493d-a4bd-f0d9ab0102a7>
A bit too coincidal, no ?
So then it has something to do with the bridging ?
I did not have this behaviour in previous Asterisk versions.
Those aren't debug logs. Instructions for generating debug information
can be found on the wiki:
https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information
That being said, if the Queue Member is currently busy (which will be
denoted by their device state), and you have not configured the Queue
to ring the Queue Member while they are busy, then I would expect any
new caller to hang out in the Queue until that Member is available.
--
Matthew Jordan
Hello
indeed no debug log output. Therefore I need to know what to filter
because there is a lot of information written.
"you have not configured the Queue to ring the Queue Member while they
are busy"
--> where would I configure this ?
I have in my realtime MySQL tables 'queues' a column 'ringinuse' with
value 'no'.
I would expect that the call does enter the call queue but when the
member is called there is a 'busy' notification for that member. This
way the dialplan can continue with the next step.
Now the call 'hangs' at the queue application until this queue() command
can continue.
Is this normal behaviour in version 13.12.2 ? Personally I prefer the
previous behaviour of the Queue application.
Kind regards.
J.
--
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