Replace vicidial with a better dialer :) On May 9, 2016 10:39 AM, "Dan Adkins" <[email protected]> wrote:
> Hello all, > > > > Our company is working with a third party predictive dialer application > that uses Asterisk 10.8.0 as its underlying telephony engine. For several > months, we have had issues with the execution of the dialplan due to early > media packets being sent from our SIP provider. My understanding of the > problem is that an early media message arrives and the dial plan begins its > execution, AMD hears silence and passes the connection to an agent. The > agent ends up with either a constant ringing or a connection without audio. > > > > Despite an active maintenance contract, the dialer company has given up > trying to solve the issue. Furthermore, they have no immediate plans to > upgrade the underlying version of Asterisk. I do have root access to the > server but would be hesitant to make changes outside of the Asterisk > configuration files. > > > > My question is twofold. First, is there anything that I could adjust in > one of the Asterisk configuration files that would take care of this > problem? Alternatively, is there a hardware\software approach to > filtering these packets? As a side note, we do have a couple of Adtran > 916e routers that could be used if they would be of any help. > > > > > > > > *Dan Adkins* > > IT Manager - TenPoint Complete > > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- 20950 Warner Center Lane, Building A | Woodland Hills | California | 91367 Phone: 888-456-5454 | *Fax:* 888-401-7809 *Web:* www.safesoftsolutions.com
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