Hello, I'm currently evaluating if it would possible/not too difficult to build and maintain an automatic attendant application.
More precisely, my requirements are: - must work with Asterisk - should be installable on debian or centos - works this way : . caller is asked to tell the first and last names of the person he or she is after . caller answers (with for instance, "John Doe", "Doe John", "Mr Doe", ...) . application gets from Asterisk caller's answer and replies to Asterisk with a code (more probably an extension number) identifying the extension to dial. I've seen here and there ASR software compatible with Asterisk. My questions are: - should ASR software support caller's language ? - do ASR allow sysadmins to enter several phonetics per directory entry as some names can be pronounced differently by different speakers ? - shall I use an ASR or full automatic attendant app, if such app exists ? - suggestions ? Best regards
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