Hello! I inherited an asterisk setup that works fine, but I'd like to make a change and it's not working the way I want.
Right now, our incoming calls are recorded at the "Queue" level. It works but it records hold music, etc and when the call is sent to an extension, the "Channel ID" (I think it's called) is not accessible via the API to pause the recording. For those two reasons I would like the call recording to begin when the call is sent to an extension and answered. Our current setup is: Inbound route: Don't Care Queue: Yes Extension: Don't Care I thought I could change it to: Inbound route: Don't Care Queue: Don't care Extension: Yes but the calls are not recorded with this configuration. I tried Force on the Extension as well and still no luck. The "Call Recording" application has this enticing little bit of text... "If a call is to be recorded, it can start immediately which will incorporate any announcements, hold music, etc. prior to being answered, or it can have recording start at the time that call is answered." but it doesn't tell you how to achieve that. I tried putting the extension in here with Force and that also had no effect. I would appreciate any suggestions for troubleshooting or things to try. Thank you! - Ian -- Ian Harding IT Director Brown Paper Tickets 1-800-838-3006 ext 7186 http://www.brownpapertickets.com -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
