On Wednesday 12 Aug 2015, Jonas Kellens wrote: > Hello > > I was wondering of it is possible to have Queue Agents with the same > priority (penalty) but with a certain order ? > > So I have 20 Agents. > > Agent 1 till Agent 10 has penalty 1. > > Agent 11 till Agent 15 has penalty 2. > (only contacted if 1 -> 10 are busy) > > Agent 16 till Agent 20 has penalty 3. > (only contacted if 1 -> 10 and 11 -> 15 are busy) > > Within the range of Agent 1 till Agent 10, can I have a certain order in > these Agents in which they are rung ?? Like Agent 1 -> Agent 5 -> Agent > 2 & 3 & 4 -> Agent 6 -> Agent 7 -> Agent 8 & 9 & 10.
What's wrong with giving agent 1 penalty 1; agent 5 penalty 2; agents 2, 3 and 4 penalty 3; agent 6 penalty 4, agent 7 penalty 5, and so forth? -- AJS Note: Originating address only accepts e-mail from list! If replying off- list, change address to asterisk1list at earthshod dot co dot uk . -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
