My question is not directly related to Asterisk, but I'm hoping users here
might have some insight.
We have SPA504G phones with only Ext1 enabled. We use the other line keys to
pick up parked calls in Asterisk via:
fnc=sd+blf;sub=1234@proxy
This works smoothly except for one scenario:
When the user presses (by mistake) one of those "unpark" line keys while in an
active call with a customer, this active call and the parked call from another
customer are bridged (and obviously the call is gone from our phone).
Is there a way to force the Cisco phone to put the active call on Hold before
getting the parked call?
or
Is it possible to somewhat temporarily deactivate/disable the unpark line keys
while there is an active call?
Thanks,
Mert
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