Hi, I've already post this to the forum three days ago, sorry if it's sounds like a crosspost, but I've got no replies, so I'm trying other channels :)
This is the link to the forum post if someone prefer to reply here: http://forums.asterisk.org/viewtopic.php?f=1&t=86985 I'm using Asterisk 1.8.20.0 (the freepbx build) with CEL logging activated. I'm using CEL because in our pbx we have different queues and trunks serving different customers (we are an inbound call center) and we need to detect when and how we have to bill our customers. I'm facing an issue with the call transfer, for example I have: - call entering a queue - operator answer the call - operator make an outgoing call to reach the customer - operator put in communication the ingoing call with the outgoing this result in various channel to be created/destroyed, and I'm using bridge events to detect what is going on with the call. In this case I have (I've hidden CHAN_START,ANSWER and HANGUP events because they have no useful information in this case): +--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+ | id | eventtype | eventtime | exten | context | channame | appname | appdata | peer | +--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+ | 965224 | BRIDGE_START | 2013-06-10 10:15:18 | 20 | ext-queues | DAHDI/i1/96034296-30a3 | Queue | 20,t,, | Local/1004@from-queue-00019c34;1 | | 965226 | BRIDGE_START | 2013-06-10 10:15:18 | s | macro-dial-one | Local/1004@from-queue-00019c34;2 | Dial | SIP/1004,"",trM(auto-blkvm) | SIP/1004-000040ce | | 965340 | BRIDGE_UPDATE | 2013-06-10 10:16:08 | s | macro-dialout-trunk | Local/1004@from-queue-00019c34;2 | Dial | IAX2/issuegroup/110,300, | IAX2/issuegroup-17175 | | 965513 | BRIDGE_END | 2013-06-10 10:18:15 | 20 | ext-queues | DAHDI/i1/96034296-30a3 | Queue | 20,t,, | Local/1004@from-queue-00019c34;1 | | 965515 | BRIDGE_END | 2013-06-10 10:18:15 | s | macro-dialout-trunk | Local/1004@from-queue-00019c34;2 | Dial | IAX2/issuegroup/110,300, | IAX2/issuegroup-17175 | +--------+---------------+---------------------+-------+---------------------+----------------------------------+---------+-----------------------------+----------------------------------+ The first BRIDGE_START is the connection between the inbound call (DAHDI/i1/96034296-30a3) and the local phone (Local/1004@from-queue-00019c34;1), the second BRIDGE_START is the connection between the local phone (Local/1004@from-queue-00019c34;2) and the outgoing call (SIP/1004-000040ce) that is going out by a IAX trunk. After that I have a BRIGDE_UPDATE event where no field make me know which channel is being updated, I only have the channame (Local/1004@from-queue-00019c34;2) that is the channel being bridged out and the outgoing channel (IAX2/issuegroup-17175), but I have no information that in fact the ingoing call (DAHDI/i1/96034296-30a3) is being bridged to the outgoing channel. I have no other event (TRANSFER or something like that) to know what is going on. In my cel.conf I have: apps=queue events=CHAN_START,CHAN_END, APP_START,APP_END, ANSWER,HANGUP, BRIDGE_START,BRIDGE_END,BRIDGE_UPDATE, BLINDTRANSFER,ATTENDEDTRANSFER,TRANSFER, PICKUP, FORWARD, PARK_START,PARK_END, LINKEDID_END Should I change something in my configuration or it's wrong to rely on bridges to follow a call? What kind of event should I follow to be sure to catch where the call is going? Thank you for any suggestion! -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
