Am 25.01.2013 um 17:39 schrieb Olivier: > > > 2013/1/25 Michael Keuter <[email protected]> > > Am 25.01.2013 um 17:22 schrieb Olivier: > > > Hi, > > > > Let say that in a call center, callers are recognized and categorized in 4 > > priority levels (priority 1 for Very Very Important Personalities, 2 for > > VIP, and so on) before entering a Queue. > > How can you make sure a priority 2 caller is answered before priority 3 > > callers, for instance ? > > > > I can think of several solutions but none really pleases me : > > > > 1. Have 4 different queues, set penalty value and let each caller enter one > > queue depending on its own priority. > > I don't like this solution because I foresee editing stats for 4 queues > > instead of one is harder. > > Just set the Queue_PRIO for that specific caller-type before you send them > all into the same queue: > > exten => s,n,Set(QUEUE_PRIO=10) > exten => s,n,Queue(test,tC,,,180) > > That's exactly what I was looking for. > The strange thing is I couldn't find it mentioned in Queue app doc, if I'm > not mistaken (but that's another story). > > Thank you very much.
I found it here a while ago: http://www.voip-info.org/wiki/view/Asterisk+Detailed+Variable+List https://wiki.asterisk.org/wiki/display/AST/Various+application+variables Michael http://www.mksolutions.info
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