This is how I would see the process working 1. use curl/wget to query Facebook (etc.) 2. determine whether we are to drop a call into the queue or just process a message 3. determine agent availability through AMI process or asterisk -rx process. 4. drop the call into the queue or place the message if the agent is available 5. if the agent is unavailable, do alternate process.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of bilal ghayyad Sent: Thursday, January 24, 2013 9:24 AM To: [email protected] Subject: Re: [asterisk-users] Integration with Social Media, Email and Web call center They advised me to check jabber.org. Yes, jabber.org has a client that can send/receive and integrate with other social media (facebook, msn, twitter, ... etc). But, as an Agent who can login/logout and take a calls, how can I make it to be single login for voice and messages. So, if the agent is not available, he will not get a calls and will not get a messages. Those who used jabber.org or who used other than jabber.org for such requirement, what do you suggest? Regards Bilal -------------- > > For just the messaging part, you should be able to use wget or curl to > interface and create messages. You might have to go a little "higher > level" > like C or Perl, but it sounds very doable. > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] > On Behalf Of bilal ghayyad > Sent: Tuesday, January 22, 2013 4:27 PM > To: [email protected] > Subject: [asterisk-users] Integration with Social Media, Email and Web > call center > > Dears; > > Can someone advise me where to find a technology (open > source) that let us > able to integrate with social media like whatsapp and facebook? And > use this in call center (queuing the messages and routing it for > agent)? > > Anyone give me a light to start? > > Regards > Bilal -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
