Hi All...Jim, we're in the process of building a business application, and are reviewing providers as well. While we haven't selected one, or found one we're really happy with, our approach is going to be to set up fail-over capabilities where a pots line can be seized if the iax provider is unavailable.... I would think this will greatly improve "system" reliability, but not the reliability of the provider....
I have been putting together a call center and I was hoping to use a VoIP provider who can terminate IAX2. A participant here has been kind enough to help me off list, for which I am grateful. I have called two VoIP providers, Coloco and NuFone. Coloco has yet to return my calls and although I spoke with someone at NuFone yesterday, today when I tried to call to get service I got several "all circuits are busy" messages. Calling on the non-toll free number I left voice mail, but got no call back, or response to my email.
I looked at Voice Pulse, but have read here that there are issues with reliability. They also seem set up for end user consumers, as do a few others.
So I am starting to get a bad feeling about VoIP providers. They seem like really, really small outfits. Realistically, is the service provided by VoIP providers reliable and stable? Can you bet your business on it? How often does it go down?
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