Hello, I've read a couple of docs on the web about distributed call centers (mainly this one http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&ved=0CDgQFjAB&url=http%3A%2F%2Fleifmadsen.com%2Fsites%2Fdefault%2Ffiles%2Fcc01-madsen-digium.pdf&ei=wcT9ULmWLIKIhQf6zIB4&usg=AFQjCNF1ehGNvK63uDyq4FDS6_B9OsjZDQ&bvm=bv.41248874,d.ZG4 ).
Before diving into this, I've got the following question : - let say we have two Asterisk servers A and B, - both are interconnected through PSTN (no SIP trunk) - agent Alice's phone is connected (ie registered) to server A - Alice's phone can be reached from server A phones dialing Local/6789 - Alice's phone can also be reached from server B phones dialing Local/00123456789 1. How do you configure both servers so that Alice's phone becomes a Queue Member from a server B given queue ? Simply calling AddQueueMember on server B, passing Local/00123456789 as interface value (ie AddQueueMember second argument) ? 2. Then, how should server A publish Alice's phone status ? How should server B consume Alice's phone status and associate it with the Queue member activity ? Using AddQueueMember stateinterface argument ? Regards
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