On Sat, 22 Dec 2012, Luis H. Forchesatto wrote:
I have an asterisk server running and got a few queues configured. When
a call comes to the server it redirects to the default IVR who offers
the caller the options of which department they want to talk with,
starting with the queue 1 (most selected). When the caller press 1 to be
redirected the call simply hangs. When other queues are selected the
call is transfered and the extensions are called.
I solved this problem creating another queue with the extensions of the
queue 1 and configured to be redirected to this queue. This problem
started do occur with no cause. Before this happens, the queue 1 worked
fine for months.
Without any information, there can be no solution.
There is a link somewhere that suggests what information to include in a
post, but I'm too lazy to look it up for you now.
I'm just a 1.2 Luddite, but this is what I would do:
1) Include the broken queue definition in queues.conf.
2) Configure a path in your dialplan that will let you route a call to the
broken queue.
3) Start an Asterisk console, logging the session to a file (use the
'script' command). Bump up debug and verbose.
4) Reload app_queue.so and see if you get a clue.
5) Place a call to the broken queue and see if you get a clue.
6) Place a call to the working queue.
If you still haven't uncovered any clues, post the contents of the console
session after stripping out anything unrelated to the output from steps 4,
5, and 6. Also remember to strip out anything you consider private like IP
addresses and passwords. Include your OS flavor and version and your
Asterisk version in the post.
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards [email protected] Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
