> -----Original Message-----
> From: Niccolò Belli [mailto:[email protected]]
> Sent: Monday, 16 April 2012 4:21 a.m.
> To: [email protected]
> Cc: [email protected]
> Subject: Re: [asterisk-users] Pickup calls coming from queues
>
> Il 20/01/2012 20:32, Alec Davis ha scritto:
> > This maybe not what you want.
> >
> > Our solution was monitor a queue with a BLF, instead of a
> queue member
> >
> > This reviewhttps://reviewboard.asterisk.org/r/1619/ allows
> a BLF lamp
> > to flash when a queue is ringing, then the queue can be
> picked up by
> > the BLF button.
>
> The hint does work very well but I really didn't understand
> how you did pickup the call in example 2...
>
> I don't have static members and each (dynamic) member may be
> logged to another queue too. So even if I know SIP/155 is a
> (dynamic) member of
> Queue1 I can't pick up 155 if it's ringing because of another
> call coming from Queue2.
>
> Thanks,
> Niccolò
The trick is, don't try to pickup the ringing device (SIP/155), pickup the
queue's extension, in our example Pickup(itg@trusted).
We too, have some users logged into 3 queues at the same time, with more
than 3 others only watching one of the queues.
[ivr-dialextension] <<< (1)
exten => 8501,1,Goto(itg-queue,itg,1) ;Jump to the ITG queue context
[itg-queue] <<< (2)
exten => itg,1,Queue(itg_queue,crhH,,,127)
[trusted] <<< (3)
exten => 8501,hint,Queue:itg_queue ;Provide a hint for the queue
exten => _**8501,1,Pickup(itg@trusted) ;Pickup the queue
With the above 3 contexts;
(1) the caller finally has dialled 8501 from the IVR
(2) Which jumps to the itg-queue context and rings the phones that are
dynamically logged in.
(3) all phones start in the 'trusted' context, and dialling **8501 will
pickup the ringing extension.
I just dialled into our IVR, and the execution path was as follows
(1) -- Executing [8501@ivr-dialextension:1] Goto("DAHDI/i1/214XXXXX-cea",
"itg-queue,itg,1") in new stack
-- Goto (itg-queue,itg,1)
(2) -- Executing [itg@itg-queue:1] Queue("DAHDI/i1/214XXXXX-cea",
"itg_queue,crhH,,,127") in new stack
[2012-04-16 19:16:28.699] NOTICE[24023]: app_queue.c:2516 join_queue: ALEC
queue=itg_queue count++ =1
== Extension Changed 8501[trusted] new state Ringing for Notify User
GXP0001
== Using SIP RTP CoS mark 5
-- ALEC Queue trying itg@itg-queue
== Extension Changed 8512[trusted] new state Ringing for Notify User
GXP0001
-- SIP/GXP0001-0000185f is ringing
(3) Then the pickup, I'm not there but dialling **8501 would pickup the
ringing phone GXP0001
Hope this better explains it.
Alec Davis
--
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