Hi All; I am using Asterisk for Call Center (so agents login, logout, ready, not ready, ... etc). To be able to have a good call center reporting, on what I have to depend? On the CDR of Asterisk or there is another way?
Is there a good open source tool to be used for Asterisk call center reporting? What about using the database? Appreciate ur kindly advise. Regards Bilal -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
