_____
From: [email protected]
[mailto:[email protected]] On Behalf Of Dan Journo
Sent: Wednesday, April 06, 2011 6:29 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call recording - methodology
> I am looking for a solution to record calls that come into our Asterisk
> server. I am hoping for something that is easy to use - however, if I
> have to modify it to make it easier to use, I do not mind.
> Does anyone know of any opensource or otherwise solutions out there that
> I can try out?
We give our clients to option of either recording all calls, or allowing the
operator to press *1 during a call to start recording manually.
Using Asterisk 1.4, this is what we do:-
We created a Macro in extensions.conf like this:-
[macro-mixmon]
exten => s,1,GotoIf($["${XAD}" = "0" | "${XAD}" =
""]?startrec:donothing)
exten => s,n(startrec),GotoIf($["${ARG1}"=""]?beep:nobeep)
exten => s,n(beep),Playback(/var/lib/asterisk/sounds/rec1)
exten => s,n(nobeep),Set(XAD=1)
exten => s,n,MixMonitor(FILENAME.wav,b)
exten => s,n(donothing),MacroExit
(please note, FILENAME.wav is usually ${UNIQUEID:0:10}, but I changed it to
make it easier for you to understand. You'll need to change it back to
something like ${UNIQUEID:0:10}.wav if you are recording multiple calls
because otherwise they'll be constantly saved to FILENAME.wav and you'll
lose all the previous calls.)
(please note, /var/lib/asterisk/sounds/rec1 is a beep tone so that the
operator knows that he's successfully started the recording.)
Then to recording every call, we add this before the DIAL(SIP/extension)
command in extensions.conf:-
exten => _9.,14,Macro(mixmon,nobeep)
If you don't want to record every call, you can give the operator the option
of press *1. We did this by adding the following to features.conf:-
MixMonApp => *1,self/both,Macro,mixmon
Hope that helps.
Dan Journo
Kesher Communications (UK)
Business Phone Systems <http://www.keshercommunications.com/> | Hosted PBX
<http://www.keshercommunications.com/hostedpbx.html>
[Danny Nicholas]
Good solution, Dan - 2 additions - asterisk has a "beep" sound built in to
most sound sets and there is also a nice "disclaimer" file you can use
"this-call-may-be-monitored-or-recorded"
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